Frequently Ask Questions
Have questions? We’ve got answers.
Below you’ll find quick responses to common questions about our products, orders, and shipping. If you don’t see what you’re looking for, feel free to contact us directly—we’re here to help.
Is there a warranty?
Yes. All Versacart products come with a standard one-year warranty that covers manufacturing defects and abnormal product failure under normal use. [Learn more about our warranty here.]
Do you offer used or refurbished carts?
Occasionally. While our focus is on new products, we sometimes have used or refurbished carts available. Contact us to check current availability.
May I pick up the product rather than have it delivered?
We recommend delivery to help prevent any damage that could occur during transport. Our products are carefully packaged to arrive safely at your location.
Where does the product ship from?
Product ships from our Greenfield, TN warehouse.
May I set up my own shipping?
Yes, you’re welcome to arrange third-party shipping. Just be sure to coordinate with us in advance so we can ensure a smooth pickup and proper documentation.
Do you ship internationally?
Yes, we do! We’re happy to work with international customers and can coordinate shipping to most destinations. Get in touch with our team to discuss options and logistics for your location.
Do you have samples available?
In some cases, yes. Sample carts may be available depending on the product and request details. Please contact us at 1-800-690-9112 to learn more about availability and qualifications.
Can I get a customized logo on my carts?
Yes! We offer multiple options for adding your store name or logo. Single-color silk-screen printing is available on our snap-on handles, while full-color graphic inserts can be added to our View Handles. We also offer logo panels with single-color silk-screen prints. Custom branding options vary by product, so contact us to learn what’s available for your order.
Want to explore further? [Learn more about our custom options here.]
Do you sell replacement parts for your carts?
Yes, we do. We carry a variety of replacement parts including wheels, handles, handle ears, brakes, and casters. If you’re looking for a specific part, our team can help you identify the right fit for your cart model. Contact us for more information.
Do you sell individual carts or are they only available in bulk?
Yes, we do. We’re happy to fulfill orders as small as a single cart or as large as a full fleet. Whether you’re shopping for personal use or outfitting an entire store, we can accommodate your needs.